Finding the flow in web site search

@article{Hearst2002FindingTF,
  title={Finding the flow in web site search},
  author={Marti A. Hearst and Ame Elliott and Jennifer English and Rashmi R. Sinha and Kirsten Swearingen and Ka-Ping Yee},
  journal={Commun. ACM},
  year={2002},
  volume={45},
  pages={42-49}
}
Designing a search system and interface may best be served (and executed) by scrutinizing usability studies. 

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