Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

  title={Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance},
  author={Robert J. Batt and Santiago Gallino},
  journal={CGN: Operations Management (Topic)},
  • R. Batt, S. Gallino
  • Published 1 June 2017
  • Computer Science
  • CGN: Operations Management (Topic)
The rise in online and multichannel retailing has pushed retailers to give increased attention to their order fulfillment operations. We study "chaotic storage" fulfillment systems in which dissimilar items are stored together in a single location. This necessitates a searching task as part of the picking process, which has not been previously studied. We show that pick times increase by as much as 16% as the searching task becomes more difficult. However, the deleterious effect of searching… Expand
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