Finding Email in a Multi-Account, Multi-Device World

@article{Cecchinato2016FindingEI,
  title={Finding Email in a Multi-Account, Multi-Device World},
  author={Marta E. Cecchinato and Abigail Sellen and Milad Shokouhi and Gavin Smyth},
  journal={Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems},
  year={2016}
}
Email is far from dead; in fact the volume of messages exchanged daily, the number of accounts per user, and the number of devices on which email is accessed have been constantly growing. Most previous studies on email have focused on management and retrieval behaviour within a single account and on a single device. In this paper, we examine how people find email in today's ecosystem through an in-depth qualitative diary study with 16 participants. We found that personal and work accounts are… 

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