Corpus ID: 237571504

Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks

@article{Guibon2021FewShotER,
  title={Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks},
  author={Ga{\"e}l Guibon and Matthieu Labeau and H{\'e}l{\`e}ne Flamein and Luce Lefeuvre and Chlo{\'e} Clavel},
  journal={ArXiv},
  year={2021},
  volume={abs/2109.09366}
}
Several recent studies on dyadic humanhuman interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales services or customer satisfaction surveys. In this work, we place ourselves in the scope of a live chat customer service in which we want to detect emotions and their evolution in the conversation flow. This context leads to multiple challenges that range from… 

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