Feeling and believing: the influence of emotion on trust.

@article{Dunn2005FeelingAB,
  title={Feeling and believing: the influence of emotion on trust.},
  author={Jennifer Dunn and Maurice E. Schweitzer},
  journal={Journal of personality and social psychology},
  year={2005},
  volume={88 5},
  pages={
          736-48
        }
}
The authors report results from 5 experiments that describe the influence of emotional states on trust. They found that incidental emotions significantly influence trust in unrelated settings. Happiness and gratitude--emotions with positive valence--increase trust, and anger--an emotion with negative valence--decreases trust. Specifically, they found that emotions characterized by other-person control (anger and gratitude) and weak control appraisals (happiness) influence trust significantly… 

Tables from this paper

The Influence of Emotion on Trust 1
The willingness of individuals to trust each other is fundamental to economic and political life. In this paper we investigate the affective basis of trust. We explore whether and how manipulations
The Influence of Emotion on Trust
Political scientists frequently wish to test hypotheses about the effects of specific emotions on political behavior. However, commonly used experimental manipulations tend to have collateral effects
Do Integral Emotions Affect Trust? The Mediating Effect of Emotions on Trust in the Context of Human-Agent Interaction
TLDR
A between-group study to identify relevant discrete emotions and their (emotions’) influences on users’ trustworthiness perceptions and the results identified four emotion factors related to human-agent interaction.
From trust violation to trust repair: The role of moral emotions
  • Yan YuWu Xia
  • Business, Psychology
  • 2016
: Utilizing a cognitive perspective, earlier researchers investigated antecedents of trust violation and strategies of trust repair. In recent years, the important role of emotions in repairing trust
Blinded by anger or feeling the love: how emotions influence advice taking.
TLDR
Across 2 experiments, the authors demonstrate that emotional states influence how receptive people are to advice, and they identify conditions under which leaders, policy makers, and advisors may be particularly influential.
Do I Trust You? Depends on What You Feel: Interpersonal Effects of Emotions on Initial Trust at Zero‐Acquaintance
This article explores the interpersonal effects of emotions on stereotype formation and initial trust in zero-acquaintance interactions. In three experiments, we demonstrate that perceptions of
Emotion and judgments of scientific research
TLDR
Models based on the six separate emotions better predicted participants’ subjective understanding of the research, judgments of its quality, and trust in the scientists who conducted it.
Trust antecedents: emotional intelligence and perceptions of others
Purpose – The purpose of this paper is to examine if teachers’ trust in others is predicted by their perceptions of others and their emotional intelligence. Employees need to trust others to achieve
...
...

References

SHOWING 1-10 OF 88 REFERENCES
Negative affect and social judgment: The differential impact of anger and sadness
The overwhelming majority of research on affect and social information processing has focused on the judgments and memories of people in good or bad moods rather than examining more specific kinds of
The interpersonal effects of anger and happiness in negotiations.
TLDR
The results suggest that negotiators are especially influenced by their opponent's emotions when they are motivated and able to consider them.
The Influence of Attributions on the Relevance of Negative Feelings to Personal Satisfaction
This investigation examined the influence of emotional attributions on the relevance of current feelings to judgments of personal satisfaction. In the first three studies, subjects were led to make
Judgment under emotional certainty and uncertainty: the effects of specific emotions on information processing.
TLDR
It is suggested that the certainty appraisal content of emotions is also important in determining whether people engage in systematic or heuristic processing, unlike previous theories linking valence and processing.
Fear, anger, and risk.
TLDR
The present studies highlight multiple benefits of studying specific emotions as a complement to studies that link affective valence to judgment outcomes, and predict that fear and anger have opposite effects on risk perception.
The persistent use of negative affect by anxious individuals to estimate risk.
TLDR
Overall, the results suggest that trait-consistent affect is more readily assumed to be informative and hence is more likely to be relied on than trait-inconsistent affect.
Beyond simple pessimism: effects of sadness and anger on social perception.
TLDR
Experiments 3, 4, and 5 showed that the experience of these emotions, rather than their cognitive constituents, mediates these effects of sadness and anger on social judgment.
From appraisal to emotion: Differences among unpleasant feelings
Recent research has indicated strong relations between people's appraisals of their circumstances and their emotional states. The present study examined these relations across a range of unpleasant
The Influence of Anger and Compassion on Negotiation Performance
We examined whether the discrete, other-directed emotions of anger and compassion exert a greater influence on negotiations than mood. Drawing on cognitive appraisal theories of emotion, we
Emotional state and the use of stimulus dimensions in judgment.
TLDR
A multidimensional scaling analysis was used to assess the weights that happy, sad, and neutral-emotion participants gave to emotional and nonemotional dimensions of face stimuli in judgments of similarity, and those in emotional states gave more weight to the emotional dimension of the faces.
...
...