Feedback Loop Failure: Implications for the Self-Regulation of the Sharing Economy

@article{Stemler2016FeedbackLF,
  title={Feedback Loop Failure: Implications for the Self-Regulation of the Sharing Economy},
  author={Abbey Stemler},
  journal={Risk},
  year={2016}
}
Thousands of rooms, houses, yurts, and castles are reserved on Airbnb each day. Soon-to-be travelers, who are sometimes thousands of miles away from their future resting places, make their selections based on host provided descriptions, pictures, and former guest reviews. The latter are essential for building trust and giving travelers the confidence they need to interact with strangers. These trust mechanisms known as feedback loops or reputation systems are considered the “real innovation” of… Expand
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