Family vigilance: improving the experience and outcome.

  title={Family vigilance: improving the experience and outcome.},
  author={Guido R Zanni and Jeannette Y. Wick},
  journal={The Consultant pharmacist : the journal of the American Society of Consultant Pharmacists},
  volume={22 4},
PROBLEM Our facility encourages family involvement, but some families are rude, intrusive, or disruptive. Occasionally, this derails staff-family relationships. How can we turn this around? SOLUTION Family vigilance at its most intense can become disruptive. Understanding the dynamics of family vigilance is key. Knowing, anticipating, and preventing its… CONTINUE READING