Factors important to expert systems success a field test

  title={Factors important to expert systems success a field test},
  author={Tor Guimaraes and Victoria Y. Yoon and Aaron Clevenson},
  journal={Information & Management},
Some important determinants for Expert Systems (ES) implementation success are field tested. User satisfaction is used as the surrogate of ES success, affording some basis for inter-study comparison. To reduce possible confounding results that may occur due to interorganizational differences, a case study approach to data collection in a single company has been used. The company is E.I. DuPont de Nemours & Company, Inc., which since 1986 has implemented over 1200 ES within the organization. The… CONTINUE READING

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