Factors Influencing Performance of ITES Firms in India

  title={Factors Influencing Performance of ITES Firms in India},
  author={Soni Agrawal and Kishor Goswami and Bani Chatterjee},
Firms from developed countries are increasingly offshore outsourcing services to developing countries to have cost as well competitive advantages. Although this is a growing practice, there has been limited empirical attention in understanding the outsourcing phenomenon, particularly from the perspective of service provider firms that execute important business processes for their overseas clients. Despite growing trends to outsource, only a few service provider firms report success. This puts… CONTINUE READING


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