Faces of Product Pleasure: 25 Positive Emotions in Human-Product Interactions

@inproceedings{Desmet2012FacesOP,
  title={Faces of Product Pleasure: 25 Positive Emotions in Human-Product Interactions},
  author={Pieter M. A. Desmet},
  year={2012}
}
Products can evoke a wide range of emotions, both negative and positive. On the negative side, the complicated interface of a highend music player might evoke irritation or dissatisfaction, while on the positive side, the same complexity might evoke fascination or pride. In terms of behavioural impact, these positive and negative emotions are fundamentally different: Whereas negative emotions stimulate individuals to reject (or withdraw from) the object of their emotion, positive emotions… CONTINUE READING

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