FOR DISTANCE LEARNERS and other remote users

@inproceedings{Johnson2011FORDL,
  title={FOR DISTANCE LEARNERS and other remote users},
  author={Ian M. Johnson and Peter H. Reid and Graeme Baxter and Claire Killen and Joseph W. Janes and Charles R. McClure and Bernie Sloan and John Richardson and Joann Wasik},
  year={2011}
}
Describes how media can be useful in assisting reference librarians in 'going where the questions are' while still maintaining the personal element in creating real-time reference transactions in a technological environment. Introduces the idea of the 'roving librarian' model going to where help is needed. Models for the management of electronic information requests also discussed e.g. Internet Public Library's QRC system. Libraries need to state the level of reference service they provide… CONTINUE READING