Extending BPMN for Supporting Customer-Facing Service Quality Requirements

@article{Saeedi2010ExtendingBF,
  title={Extending BPMN for Supporting Customer-Facing Service Quality Requirements},
  author={Kawther Saeedi and Liping Zhao and Pedro R. Falcone Sampaio},
  journal={2010 IEEE International Conference on Web Services},
  year={2010},
  pages={616-623}
}
Service-oriented computing promises to create flexible business processes and applications on demand by dynamically assembling loosely coupled services within and across organizations. Quality requirements play a central role in service sourcing and, together with Service Level Agreements, facilitate service selection and measurement of service delivery effectiveness. This empowers customers to make better decisions when faced with multiple service offerings and varying service costs. However… CONTINUE READING
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