Exploring user participation approaches in public e-service development

@article{Karlsson2012ExploringUP,
  title={Exploring user participation approaches in public e-service development},
  author={Fredrik Karlsson and Jesper Holgersson and Eva S{\"o}derstr{\"o}m and Karin Hedstr{\"o}m},
  journal={Government Information Quarterly},
  year={2012},
  volume={29},
  pages={158-168}
}

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