Exploring the role of social media in the G2C relationship: A South African perspective

@inproceedings{Mawela2017ExploringTR,
  title={Exploring the role of social media in the G2C relationship: A South African perspective},
  author={Tendani Mawela},
  year={2017}
}
This paper reports on a qualitative study regarding electronic citizen participation. The study assessed how government agencies based in South Africa used social media applications within the government to citizen (G2C) relationship for electronic participation. Textual data was sampled from provincial and municipal government department’s social media accounts and analysed thematically. The study found that there is a discrepancy in the adoption of social media in metropolitan municipalities… CONTINUE READING

Topics from this paper.