Exploring the digitalization impact on consumer decision-making in retail banking

@article{Pousttchi2018ExploringTD,
  title={Exploring the digitalization impact on consumer decision-making in retail banking},
  author={Key Pousttchi and Maik Dehnert},
  journal={Electronic Markets},
  year={2018},
  volume={28},
  pages={265-286}
}
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