Exploring the Role of Information Technology in Organizational Downsizing: A Tale of Two American Cities

@article{Pinsonneault2002ExploringTR,
  title={Exploring the Role of Information Technology in Organizational Downsizing: A Tale of Two American Cities},
  author={Alain Pinsonneault and Kenneth L. Kraemer},
  journal={Organization Science},
  year={2002},
  volume={13},
  pages={191-208}
}
This study explores the role information technology (IT) plays in organizational downsizing by studying two medium-sized American cities over a period of 10 years (1985–1995). Data were collected through 73 interviews, a questionnaire, and numerous documents. Four main findings emerged from the case studies. First, IT was found to facilitate organizational downsizing, but not to cause it. New City invested heavily in stateof-the-art IT over the years and more successfully downsized the… CONTINUE READING