Exploring the Rhetoric on Representing the User: Discourses on User Involvement in Software Development

@inproceedings{Iivari2004ExploringTR,
  title={Exploring the Rhetoric on Representing the User: Discourses on User Involvement in Software Development},
  author={Netta Iivari},
  booktitle={ICIS},
  year={2004}
}
It is widely accepted that users should be involved in interactive systems development. However, involving users is often difficult and quite rare in software development organizations, especially in the context of product development, referring to the development of commercial software products or systems. This paper critically examines the position of user involvement in three software development organizations that operate in the product development context. Through analysis of the empirical… CONTINUE READING