Exploring the Importance of Participation in the Post-Implementation Period of an ES Project: A Neglected Area

@article{Wagner2007ExploringTI,
  title={Exploring the Importance of Participation in the Post-Implementation Period of an ES Project: A Neglected Area},
  author={Erica L. Wagner and Sue Newell},
  journal={J. Assoc. Inf. Syst.},
  year={2007},
  volume={8},
  pages={32}
}
  • E. Wagner, S. Newell
  • Published 1 October 2007
  • Engineering, Computer Science
  • J. Assoc. Inf. Syst.
User participation during software projects has long been considered a prerequisite for system success, and yet these initiatives continue to be rife with troubles. This is particularly true of enterprise software such as ERP and CRM, which, in spite of its popularity, is difficult to implement and is prone to user resistance. This, then, begs the question of why these enterprise systems run into problems even with when garnering user participation. One response may be to question the… Expand
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