Exploring patient-pharmacist interaction differences between the drive-through and walk-in windows.

@article{Chui2009ExploringPI,
  title={Exploring patient-pharmacist interaction differences between the drive-through and walk-in windows.},
  author={Michelle A. Chui and Kimberly Halton and J. M. Peng},
  journal={Journal of the American Pharmacists Association : JAPhA},
  year={2009},
  volume={49 3},
  pages={427-31}
}
OBJECTIVE To preliminarily determine whether interactions between pharmacists and patients during drive-through service encounters differed significantly from those observed during walk-in service encounters at one community chain pharmacy. METHODS Two student pharmacist observers timed interactions and recorded observations on a standardized form at the… CONTINUE READING