Exploring language in software process elicitation: A grounded theory approach


This paper presents the results of exploratory research that investigated how people describe software processes in natural language. We conducted a small field study with four participants working at an IT Help Desk. We elicited and documented a trouble ticketing process using a template under conditions similar to that of many process improvement… (More)
DOI: 10.1145/1671248.1671279


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