Exploring information technology outsourcing relationships: theory and practice

  title={Exploring information technology outsourcing relationships: theory and practice},
  author={Thomas Kern and Leslie P. Willcocks},
  journal={J. Strateg. Inf. Syst.},
Relationship Archetypes in Information Systems Outsourcing Arrangements: An Exploratory Analysis
A typology of five archetypes of outsourcing relationships that match customer expectations of the development of an outsourcing arrangement to the constituent factors of outsourcing relationship are developed.
Evaluating the vendor client relationship in information system outsourcing
Outsourcing of information technology services has seen a steady growth in recent years. IT Outsourcing agreements are fraught with dangers as various case studies in the IT literature have
Aligning Drivers, Contract, and Management of IT-outsourcing Relationships: A Type-dependent Model
This study presents a synthesized conceptual model of existing literature that relates aspects of contractual governance and relationship management to three generic types of IT outsourcing, based on their underlying drivers: task-based, process- based, and partnership-based outsourcing.
Outsourcing partnerships – a literature study
Research on interorganisational relationships is highly fragmented. It can be found in, for example, sociology, economics, anthropology, psychology, marketing, organisational behaviour, strategic
The Impact of the IT Outsourcing Relationship on the Success of the Venture: A Research Agenda
It is argued that it is in the creation of social capital how the actions, attitudes, consensus and cooperative mechanisms of management and staff in interaction with their counterparts in partner organizations influence and affect the outsourcing relationship and the evolving social structure that determines success in the venture.
Challenges of Client-Vendor Relationships in Information Technology Outsourcing Engagements: An Interpretive Structural Modelling Approach
Three challenges, namely lack of experience, lack of good management practices and processes, and lack of contractual objects can be treated as key elements for establishing a client-vendor relationship by applying the ISM methodology.
Managing Risks in Offshore Outsourcing Relationships with China: A Relational View
Over the past two decades, offshore outsourcing to emerging economies, such as China, has been viewed by firms as an efficient way to gain competitive advantage. Literature indicates that offshore
The Impact of Different Organizational Cultures on IT Outsourcing Relationship Management
This research has a focus on the influence of organizational culture of buyer companies on the specific factors of trust, cooperation, communication and commitment in their relationship with the IT service provider.
A review of the IT outsourcing literature: Insights for practice


The Gestalt of an information technology outsourcing relationship: an exploratory analysis
Recent market indicators point once again towards a substantial growth of Information Technology (IT) outsourcing in the developed economies. Outsourcing has now become a major option considered for
IT Outsourcing As Strategic Partnering: the Case of the UK Inland Revenue
This paper explores, in the context of a case study, three critical dimensions emerging from previous studies: what is outsourced; the contract; and the relationship dimension, and the process and management issues underlying these dimensions.
Contracts and Partnerships in the Outsourcing of IT
Aegis BPO, a subsidiary of the Essar Group, is finalising an outsourcing contract with Sistema Shyam Teleservices Limited (SSTL), a JV between Russia's Sistsema and India's Shyam Group, for the latter's mobile services brand, MTS.
Theoretical perspectives on the outsourcing of information systems
From four theoretical models that are useful for understanding determinants of a firm's outsourcing strategy, a contingency model of outsourcing is developed which can be used to direct empirical research.
Information systems outsourcing decision making: a framework organizational theories and case studies
This paper reports on research into information systems outsourcing decisions and their consequences by retrospective and longitudinal in-depth case study research into 23 IS outsourcing arrangements in six organizations.
Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect
Empirical analysis of a comprehensive sample of outsourcing contracts in the US using an electronic bibliometric search process shows that the adoption of IT outsourcing is motivated more by internal influence than by external influence amongst the user organizations.
Inter-organizational relationships and information technology: a conceptual synthesis and a research framework
This paper integrates theoretical concepts from transaction cost economics, organization theory and political economy to develop a conceptual framework to understand inter-organizational relationships, particularly those that explicitly leverage information technology capabilities.
To outsource IT or not?: recent research on economics and evaluation practice
The paper reports findings from 26 longitudinal case studies of information technology (IT) outsourcing researched in the 1993–95 period. The primary focus is on evaluation practices in the lead up