• Corpus ID: 202290256

Exploring emotional intelligence : a study of Vietnamese hotel workers

  title={Exploring emotional intelligence : a study of Vietnamese hotel workers},
  author={Quynh-Anh Ngoc Nguyen},
Recent research recognises the importance of Emotional Intelligence (EI) in the hospitality industry. Hospitality employees are required to regulate their emotions effectively during face-to-face interactions with customers, which forms a crucial part of the experience. Research on EI in hospitality are predominantly quantitative to measure the relationship between EI and work-related factors: education and training, leadership or management, and culture. Furthermore, EI research is heavily… 



Emotional intelligence and emotional labor acting strategies among frontline hotel employees

Purpose – The study aimed to test the antecedents and consequences of emotional labor (EL) acting strategies in the hotel industry. More specifically, the purpose of this study was to examine the

The role of emotional intelligence and emotional labor among frontline employees in casino hotel Macao

Abstract The concept of emotional intelligence (EI) has attracted substantial interest in the popular and organizational psychology literature. Yet, EI is a relatively new concept among hospitality

Emotional intelligence and employee creativity in travel agencies

Every country in the world is developing its tourism industry. Related enterprises not only face problems regarding the use of environmental resources and the development of new products, but also

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

The concept of emotional intelligence (EI) has attracted substantial interest in the popular and organisational psychology literature. Although the predictive validity of EI is likely to depend on

The cascading affective consequences of exercise among hotel workers.

Purpose – The purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job satisfaction and organizational

The relationship between customer orientation, emotional labour and job burnout

Purpose Drawing on the conservation of resources theory, this study aims to apply the emotional labour concept to illustrate about the relationship between customer orientation (CO) and job

Emotional Intelligence and Emotional Labour: A Comparison Study Using the Emotional Capital Report (ECR)

This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular,

An Emotionally Intelligent Industry? Assessing the Emotional Intelligence of Hospitality Employees and Students

The aim of this paper is to assess whether there are any differences in the emotional intelligence of hospitality employees and students compared to those employed in or studying to enter other