• Corpus ID: 202290256

Exploring emotional intelligence : a study of Vietnamese hotel workers

@inproceedings{Nguyen2019ExploringEI,
  title={Exploring emotional intelligence : a study of Vietnamese hotel workers},
  author={Quynh-Anh Ngoc Nguyen},
  year={2019}
}
Recent research recognises the importance of Emotional Intelligence (EI) in the hospitality industry. Hospitality employees are required to regulate their emotions effectively during face-to-face interactions with customers, which forms a crucial part of the experience. Research on EI in hospitality are predominantly quantitative to measure the relationship between EI and work-related factors: education and training, leadership or management, and culture. Furthermore, EI research is heavily… 

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