Explaining the user experience of recommender systems

@article{Knijnenburg2011ExplainingTU,
  title={Explaining the user experience of recommender systems},
  author={Bart P. Knijnenburg and Martijn C. Willemsen and Zeno Gantner and Hakan Soncu and Chris Newell},
  journal={User Modeling and User-Adapted Interaction},
  year={2011},
  volume={22},
  pages={441-504}
}
Research on recommender systems typically focuses on the accuracy of prediction algorithms. Because accuracy only partially constitutes the user experience of a recommender system, this paper proposes a framework that takes a user-centric approach to recommender system evaluation. The framework links objective system aspects to objective user behavior through a series of perceptual and evaluative constructs (called subjective system aspects and experience, respectively). Furthermore, it… CONTINUE READING
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