Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises

@article{Khr2011ExplainingT,
  title={Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises},
  author={Caroline K{\"a}hr and Martin Steinert},
  journal={I. J. Speech Technology},
  year={2011},
  volume={14},
  pages={11-18}
}