Explaining process orientation failure and success in health care--three case studies.

@article{Hellman2015ExplainingPO,
  title={Explaining process orientation failure and success in health care--three case studies.},
  author={Stefan Hellman and Gustaf Kastberg and Sven Siverbo},
  journal={Journal of health organization and management},
  year={2015},
  volume={29 6},
  pages={638-53}
}
PURPOSE In order to improve cooperation and collaboration between units, clinics and departments, many health care organizations (HCOs) have introduced process orientation. Several studies indicate problems in realizing these ambitions. The purpose of this paper is to explain and understand the success and failure of process orientation in HCOs. DESIGN/METHODOLOGY/APPROACH The authors conducted three case studies and applied Actor-Network Theory as an analytic lens. FINDINGS The realization… CONTINUE READING