Explaining Employees Extended Use of Complex Information Systems

@inproceedings{Hsieh2016ExplainingEE,
  title={Explaining Employees Extended Use of Complex Information Systems},
  author={J. J. Po-An Hsieh},
  year={2016}
}
Investments in complex information systems by organizations reached a record high of US$ 26.7 billion in 2004. Yet, organizations seldom use these systems to the fullest extent and attain the expected return on investment. This paper addresses the issue of system underutilization by investigating Extended Use, which refers to using more system features to… CONTINUE READING