ExpertClerk : A Conversational Case-Based Reasoning Tool for Developing Salesclerk Agents in E-Commerce

@inproceedings{HideoExpertClerkA,
  title={ExpertClerk : A Conversational Case-Based Reasoning Tool for Developing Salesclerk Agents in E-Commerce},
  author={Hideo}
}
Conversational Case-based Reasoning (CCBR) has been used successfully to improve knowledge management in corporate activities as a problem solver. In our past research, we developed CCBR systems in customer support domains where CCBR systems played the role of customer support agents. Based on these experiences, we have applied the same CCBR technologies to design the user-interface of e-commerce websites. ExpertClerk was designed as a tool for developing dialogue-based front-end systems for… CONTINUE READING
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