Experiences of Latinos with limited English proficiency with patient registration systems and their interactions with clinic front office staff: an exploratory study to inform community-based translational research in North Carolina

@inproceedings{Calo2015ExperiencesOL,
  title={Experiences of Latinos with limited English proficiency with patient registration systems and their interactions with clinic front office staff: an exploratory study to inform community-based translational research in North Carolina},
  author={William A. Calo and Laura Cubillos and James Owen Breen and Megan N. Hall and Krycya Flores Rojas and Rachel Mooneyham and Jennifer C Schaal and Christina Yongue Hardy and Gaurav J Dave and M{\'o}nica P{\'e}rez Jolles and Nacire Garcia and Daniel S. Reuland},
  booktitle={BMC health services research},
  year={2015}
}
BACKGROUND Health services research of Latinos with limited English proficiency (LEP) have largely focused on studying disparities related to patient-provider communication. Less is known about their non-provider interactions such as those with patient registration systems and clinic front office staff; these interactions precede the encounter with providers and may shape how comfortable patients feel about their overall health services experience. This study explored Latino patients with LEP… CONTINUE READING