Experience Driven Process Improvement


The importance of process improvement and the role that best practice reference models play in the achievement of process improvement are both well recognized. Best practice reference models are generally created by experts in the domain who are external to the organization. However, best practice can also be implicitly derived from the work practices of… (More)
DOI: 10.1007/978-3-642-21759-3_6


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@inproceedings{Setiawan2011ExperienceDP, title={Experience Driven Process Improvement}, author={Mukhammad Andri Setiawan and Shazia Wasim Sadiq}, booktitle={BMMDS/EMMSAD}, year={2011} }