Examining the effects of malfunctioning personalized services on online users' distrust and behaviors

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@article{Chau2013ExaminingTE, title={Examining the effects of malfunctioning personalized services on online users' distrust and behaviors}, author={Patrick Y. K. Chau and Shuk Ying Ho and Kevin K. W. Ho and Yihong Yao}, journal={Decision Support Systems}, year={2013}, volume={56}, pages={180-191} }