Evolution towards excellence: use of business excellence programs by Canadian organizations

@article{Boys2005EvolutionTE,
  title={Evolution towards excellence: use of business excellence programs by Canadian organizations},
  author={Kathryn A. Boys and Anne Wilcock and Stanislav Karapetrovic and May Aung},
  journal={Measuring Business Excellence},
  year={2005},
  volume={9},
  pages={4-15}
}
Purpose – The purpose of this study is to explore the broad issues related to business excellence and the application of such programs.Design/methodology/approach – In brief, this study investigated the use of business excellence programs including the use of the ISO 9000:2000 series of standards, by Canadian organizations. The results of a national survey on the use of business excellence programs are reported.Findings – The use of business excellence programs by Canadian organizations appears… 

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