Event-based Workflow and the Management Interface

@inproceedings{Nickerson2003EventbasedWA,
  title={Event-based Workflow and the Management Interface},
  author={Jeffrey V. Nickerson},
  booktitle={HICSS},
  year={2003}
}
Long transactions cause pragmatic problems for workflow systems – as the transaction is moving, so is the surrounding world. We look at three scenarios in which external events affect the performance and public perception of a system. Then we discuss management user interfaces. First, we consider an intervention interface. Second, we argue that a context monitor, manned by humans rather than machines, can provide a way for the overall system to be more responsive to what is happening in the… CONTINUE READING

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