Evaluation of Client Services (ECS): A Measure of Treatment Satisfaction for People with Chronic Mental Illnesses

@article{Berghofer2010EvaluationOC,
  title={Evaluation of Client Services (ECS): A Measure of Treatment Satisfaction for People with Chronic Mental Illnesses},
  author={Gerlinde Berghofer and Dorothy M. Castille and Bruce Link},
  journal={Community Mental Health Journal},
  year={2010},
  volume={47},
  pages={399-407}
}
This article describes the development and psychometric assessment of the Evaluation of Client Services (ECS) measure of treatment satisfaction for people with chronic mental illnesses in community treatment settings. The ECS, a 20-item instrument, was validated in a sample of 184 individuals receiving outpatient mental health treatment in New York City. The four dimensions of the ECS, (1) treatment management and treatment outcome, (2) treatment relationship, (3) communication and information… CONTINUE READING

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