• Corpus ID: 44871615

Evaluating the relationship between service quality and customer satisfaction in the Australian car insurance industry

@inproceedings{Ahmad2012EvaluatingTR,
  title={Evaluating the relationship between service quality and customer satisfaction in the Australian car insurance industry},
  author={Fauzi Ahmad},
  year={2012}
}
Recently, the number of people who look for car insurance is growing rapidly since having car insurance contract for drivers and car owners is compulsory in many areas around the world. Moreover, the high quality service in this specific industry has become an essential issue for company management bodies because by serving high service quality and having customer satisfaction, companies are able to make profit. Since these issue play critical role for the insurance companies so, evaluating the… 

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