Evaluating laboratory performance on quality indicators with the six sigma scale.

@article{Nevalainen2000EvaluatingLP,
  title={Evaluating laboratory performance on quality indicators with the six sigma scale.},
  author={D E Nevalainen and Lucia M Berte and Cheryl L Kraft and Elyssebeth Leigh and L Picaso and Trevor Morgan},
  journal={Archives of pathology & laboratory medicine},
  year={2000},
  volume={124 4},
  pages={516-9}
}
CONTEXT Laboratory quality indicator data, most often presented and reported as a percentage of variance, may be misleading, inasmuch as variances, and therefore percentages, appear to be low. METHOD Current data from laboratory quality indicators and national data derived from several years of College of American Pathologists Q-Probes studies were normalized to parts-per-million defects, as commonly practiced in the manufacturing and service industries for benchmarking performance. RESULTS… CONTINUE READING

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