Evaluating humanoid synthetic agents in e-retail applications

@article{McBreen2001EvaluatingHS,
  title={Evaluating humanoid synthetic agents in e-retail applications},
  author={Helen McBreen and Mervyn A. Jack},
  journal={IEEE Trans. Systems, Man, and Cybernetics, Part A},
  year={2001},
  volume={31},
  pages={394-405}
}
This paper presents three experiments designed to empirically evaluate humanoid synthetic agents in electronic retail applications. Firstly, human-like agents were evaluated in a single e-retail application, a home furnishings service. The second experiment explored application dependency effects by evaluating the same human-like agents in a different e-retail application, a personalized CD service. The third experiment evaluated the effectiveness of a range of humanoid cartoon-like agents… CONTINUE READING

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