Evaluating expertise recommendations

  title={Evaluating expertise recommendations},
  author={David W. McDonald},
  journal={Proceedings of the 2001 ACM International Conference on Supporting Group Work},
  • David W. McDonald
  • Published 30 September 2001
  • Computer Science
  • Proceedings of the 2001 ACM International Conference on Supporting Group Work
Finding a person who has the expertise to solve a specific problem is an important application of recommender systems to a difficult organizational problem. Prior systems have made attempts to implement solutions to this problem, but few systems have undergone systematic user evaluation. This work describes a systematic evaluation of the Expertise Recommender (ER), a system that recommends people who are likely to have expertise in a specific problem. ER and the organizational context for which… 

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