Evaluating Web-Based E-Government Services with a Citizen-Centric Approach


One of the challenges in delivering e-government services is to design the Web sites to make it easier for citizens to find desired information. However, little work is found to evaluate e-government services in this sense. In addition, current efforts on government Web site design mainly concentrate on Web site features that would enhance its usability… (More)
DOI: 10.1109/HICSS.2005.252


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