Etiquette and the design of educational technology

@article{Mishra2004EtiquetteAT,
  title={Etiquette and the design of educational technology},
  author={Punya Mishra and Kathryn A. Hershey},
  journal={Commun. ACM},
  year={2004},
  volume={47},
  pages={45-49}
}
Motives for designing tact, courtesy, and even humor into educational tools must be intrinsically understood and appreciated before applied. 

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