Ethnography considered harmful

@inproceedings{Crabtree2009EthnographyCH,
  title={Ethnography considered harmful},
  author={Andy Crabtree and Tom Rodden and Peter Tolmie and Graham Button},
  booktitle={CHI},
  year={2009}
}
We review the current status of ethnography in systems design. We focus particularly on new approaches to and understandings of ethnography that have emerged as the computer has moved out of the workplace. These seek to implement a different order of ethnographic study to that which has largely been employed in design to date. In doing so they reconfigure the relationship ethnography has to systems design, replacing detailed empirical studies of situated action with studies that provide… CONTINUE READING
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