Ethnographically-Informed Systems Design for Air Traffic Control

@inproceedings{Bentley1992EthnographicallyInformedSD,
  title={Ethnographically-Informed Systems Design for Air Traffic Control},
  author={Richard Bentley and John A. Hughes and Dave W. Randall and Tom Rodden and Peter Sawyer and Dan Shapiro and Ian Sommerville},
  booktitle={CSCW},
  year={1992}
}
This paper relates experiences of a project where an ethnographic study of air traffic controllers is being used to inform the design of the controllers’ interface to the flight data base. We outline the current UK air traffic control system, discuss the ethnographic work we have undertaken studying air traffic control as a cooperative activity, describe some of the difficulties in collaboration between software developers and sociologists and show how the ethnographic studies have influenced… CONTINUE READING
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