Ethnicity and service delivery.


This paper reports research representing part of a systematic effort to operationalize ethnic issues in service delivery. An attitude scale was developed and applied to a national sample of child welfare workers and to minority workers in innovative ethnic settings. Significant differences were found related to sample, age, ethnicity, and agency type.

Cite this paper

@article{Jenkins1978EthnicityAS, title={Ethnicity and service delivery.}, author={Shirley Jenkins and Brenda Morrison}, journal={The American journal of orthopsychiatry}, year={1978}, volume={48 1}, pages={160-5} }