Estimating user-perceived Web QoS by means of passive measurement

Abstract

To enforce SLA management, SLA metrics and quality assessment method for network services or application services are required. In this paper two metrics for Web application service intrinsic performance, average round-trip time and delivery speed are defined taking both implementation mechanism of Web applications and user access behavior into account. In… (More)
DOI: 10.1109/ICON.2004.1409185

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