Estimating the impact of enterprise resource planning project management decisions on post-implementation maintenance costs: a case study using simulation modelling

  title={Estimating the impact of enterprise resource planning project management decisions on post-implementation maintenance costs: a case study using simulation modelling},
  author={Meg Fryling},
  journal={Enterprise Information Systems},
  pages={391 - 421}
  • Meg Fryling
  • Published 2010
  • Computer Science
  • Enterprise Information Systems
Organisations often make implementation decisions with little consideration for the maintenance phase of an enterprise resource planning (ERP) system, resulting in significant recurring maintenance costs. Poor cost estimations are likely related to the lack of an appropriate framework for enterprise-wide pre-packaged software maintenance, which requires an ongoing relationship with the software vendor (Markus, M.L., Tanis, C., and Fenema, P.C., 2000. Multisite ERP implementation. CACM, 43 (4… Expand
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