Establishment of KPIs for facility performance measurement: review of literature

@article{Lavy2010EstablishmentOK,
  title={Establishment of KPIs for facility performance measurement: review of literature},
  author={Sarel Lavy and John Addy S. Garcia and Manish Kumar Dixit},
  journal={Facilities},
  year={2010},
  volume={28},
  pages={440-464}
}
Purpose – The purpose of this paper is to identify key performance indicators (KPIs) and categorize them based on specific aspects of facility performance measurement in order to facilitate a holistic performance assessment.Design/methodology/approach – A qualitative approach, based on the literature, is adopted. This approach relies on an extensive literature search of extant research papers, assessment reports, surveys and presentations to identify KPIs. The KPIs are arranged in appropriate… 

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