In order to gain a better understanding of non-agricultural pesticide use and to prepare the legislative and technical dossiers required under the Water Framework Directive, between October 2006 and March 2007, two surveys were conducted of 97 Walloon communes and 65 districts of the Walloon Ministry of Public Works and Transport (MET) (General Directorates for Motorways and Roads and for Waterway Infrastructure). The questionnaire (26 questions on six topics) was sent by e-mail or fax, with a response rate of 60 out of 97 communes and 33 out of 65 districts. This article describes the environmental aspects of the surveys (health-related aspects are the subject of separate article). The surveys have brought to light a number of good practices (including zero pesticides) and a growing awareness of environmental issues among non-agricultural users. However, bad habits, legislation infringements and a failure to follow good plant protection practice are still a problem and pose major environmental risks (in the form of water pollution from pesticides). Information, awareness-raising and training therefore remain a priority for non-agricultural users.