Enterprise resource planning: the role of the CIO and it function in ERP

@article{Willcocks2000EnterpriseRP,
  title={Enterprise resource planning: the role of the CIO and it function in ERP},
  author={Leslie P. Willcocks and Richard Sykes},
  journal={Commun. ACM},
  year={2000},
  volume={43},
  pages={32-38}
}
B y early 2000 the ERP revolution generated over $20 billion in revenues annually for suppliers and an additional $20 billion for consulting firms. However, for many organizations ERP represents the return of the old IT catch-22 with a vengeance: competitively and technically it’s a must-do, but economically there is conflicting evidence, suggesting it is difficult to justify the associated costs, and difficult to implement to achieve a lasting business advantage. Critical success factors, and… 

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