Enhancing patient safety: improving the patient handoff process through appreciative inquiry.

@article{ShendellFalik2007EnhancingPS,
  title={Enhancing patient safety: improving the patient handoff process through appreciative inquiry.},
  author={Nancy Shendell-Falik and Michael Feinson and Bernard Mohr},
  journal={The Journal of nursing administration},
  year={2007},
  volume={37 2},
  pages={95-104}
}
Patient transfers from one care giver to another are an area of high safety consequence, as is evident by many studies and the Joint Commission on Accreditation of Healthcare Organization's Patient Safety Goals. The authors describe how one hospital made measurable improvements in a patient handoff process by using an unconventional approach to change called appreciative inquiry. Rather than identifying the root causes of ineffective handoffs, appreciative inquiry was used to engage staff in… CONTINUE READING