Enhancing Business Process Management with Simulation Optimization

@article{April2006EnhancingBP,
  title={Enhancing Business Process Management with Simulation Optimization},
  author={Jay April and Marco Better and Fred Glover and James P. Kelly and Manuel Laguna},
  journal={Proceedings of the 2006 Winter Simulation Conference},
  year={2006},
  pages={642-649}
}
A growing number of business process management software vendors are offering simulation capabilities to extend their modeling functions and enhance their analytical proficiencies. Simulation is promoted to enable examination and testing of decisions prior to actually making them in the "real" environment. In this paper, we illustrate how to optimize simulation models, by presenting two examples of simulation optimization using OptQuest®. In the first case, we construct a discrete event… CONTINUE READING
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Practical Introduction to Simulation Optimization

J. April, J. Kelly, F. Glover, M. Laguna.
Proceedings of the 2003 Winter Simulation Conference, ed. S. Chick, T. Sanchez, D. Ferrin and D. Morrice, 71-78. Piscataway, New Jersey: Institute of Electrical • 2003
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