England's Experience incorporating "anecdotal" reports from consumers into their national reporting system: lessons for the United States of what to do or not to do?

@article{Greaves2014EnglandsEI,
  title={England's Experience incorporating "anecdotal" reports from consumers into their national reporting system: lessons for the United States of what to do or not to do?},
  author={Felix Greaves and Christopher J. Millett and Paul Nuki},
  journal={Medical care research and review : MCRR},
  year={2014},
  volume={71 5 Suppl},
  pages={65S-80S}
}
The English National Health Service's public reporting website--known as NHS Choices--has been incorporating anecdotal comments from patients about primary and hospital care since 2007. Publicly reporting patients' narrative comments along with numerical ratings of their experience and clinical quality metrics presents opportunities as well as challenges for reporting systems. This article reviews the lessons learned in England that could be useful to other health systems that are considering a… CONTINUE READING
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